I just love the
opportunity to congratulate excellent customer service. In
February Ali and I had selected a
Bugaboo combo pram and push chair because friends had advised us that they are worth the extra cash that they cost. We bought it from
Mothercare in Kew. We could not believe it when we first used it in anger last
Saturday - it broke! After spending several hundreds of pounds on the pram I was really frustrated that we might be
without a pram for our 10 day old baby while it was repaired.

But I was
pleasantly surprised. I walked into
Mothercare and showed them the fault and they
immediately said they would replace the faulty base unit. This even involved them opening a base unit of a
different colour to get the part I needed. I was out with a fully functioning pram within less than twenty minutes. So well done
Mothercare in
Kew.
1 comment:
Hey Ports - Judging by the weekend papers, Edwina Currie and her daughter did not have such a pleasant time at that store!! P.S. Have now started a blog (a poor mirror of yours!!) http://jj100all4u.blogspot.com/
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